The Customer Service Representative at Boxify Logistics is one of the most sought-after opportunities for early-career professionals and graduates seeking entry into Nigeria’s rapidly growing logistics sector. With the logistics and e-commerce industry expanding every year, customer service roles have become more important than ever, especially in companies that rely heavily on last-mile delivery, warehousing, order confirmation, and customer communication.
Boxify Logistics (also known as Boxifynow Logistics) has opened applications for its Customer Service Representative role in Abuja. This detailed job-post article provides everything you need to know before applying—job responsibilities, qualifications, salary expectations, company overview, and a step-by-step application guide.
Table of Contents
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Overview of the Customer Service Job at Boxify Logistics
The Customer Service Job at Boxify Logistics is a full-time role designed for individuals with OND or HND qualifications and experience in customer relations. As a CSR, you will be responsible for communicating with customers, resolving issues, processing orders, and ensuring smooth communication between clients and the operations team.
Logistics companies thrive on communication, speed, and accuracy. As a result, the CSR role is central to maintaining the company’s performance and reputation. For Boxify Logistics, a brand that handles deliveries for small businesses and large e-commerce platforms, this role is essential.
About Boxify Logistics — Understanding the Company Behind the Customer Service Job
Before applying for the Customer Service Job at Boxify Logistics, it’s important to understand the organization.
Boxify Logistics is a smart logistics and fulfillment company providing:
- Last-mile delivery
- Freight logistics
- Order pickup and dispatch
- Inventory management
- Packaging and warehousing
- E-commerce fulfillment services
- Real-time delivery tracking
The company’s official website provides additional details on their technology and services:
🔗 https://myboxify.app
The logistics sector in Nigeria continues to boom due to e-commerce adoption. Platforms like Jumia, Konga, Flutterwave Store, Instagram Shops, and WhatsApp Sellers rely heavily on fast, reliable delivery. Boxify Logistics positions itself as a modern solution for this rising demand.
Why the Customer Service Job at Boxify Logistics Is Highly Competitive
The Customer Service Job at Boxify Logistics attracts many applicants because of:
✔ Competitive Salary
₦100,000 – ₦150,000 monthly, which is above the market average for entry-level customer support roles in Nigeria.
Source for salary comparison:
https://www.payscale.com
✔ Structured Training
Boxify provides in-app and physical training for new hires.
✔ Real Career Growth
Customer service roles in logistics often lead to promotions in:
- Operations
- Dispatch management
- Call center supervision
- Sales support
- Client relations
- Admin roles
✔ Exposure to Tech-Enabled Logistics
You gain experience using logistics apps, dashboards, and CRM tools.
✔ Stable Employment Environment
Logistics is a recession-resistant industry—people always need delivery services.
Job Description — What the Customer Service Job at Boxify Logistics Involves
This is the core of the Customer Service Job at Boxify Logistics. Below is a detailed breakdown of your daily responsibilities.
1. Responding Promptly to Customer Inquiries
You will handle customer questions via:
- Phone
- Boxify mobile app
- Social media (occasionally)
Speed and accuracy are essential.
2. Maintaining a Positive and Professional Attitude
You must communicate politely and maintain a calm, helpful tone at all times.
This aligns with global customer service standards described by Zendesk:
https://www.zendesk.com/blog/customer-service-skills
3. Acknowledging and Resolving Complaints
This includes late deliveries, wrong items, lost parcels, or miscommunication.
4. Processing Orders, Forms, and Requests
You will ensure customers receive updates on:
- Order status
- Pickups
- Deliveries
- Failed delivery attempts
- Returns and refunds
5. Coordinating with the Operations and Dispatch Units
You will work closely with:
- Dispatch riders
- Hub coordinators
- Warehouse teams
- Inventory managers
6. Keeping Accurate Customer Records
You will update CRM logs with:
- Complaints
- Orders processed
- Customer preferences
- Escalation notes
7. Monitoring the Efficiency of Customer Service Processes
You will suggest improvements to reduce:
- Response time
- Delivery errors
- Customer dissatisfaction
8. Ensuring Overall Customer Satisfaction
Your role is critical in boosting retention and maintaining long-term client relationships.
Qualifications Required for the Customer Service Job at Boxify Logistics
These are the core requirements for the Customer Service Job at Boxify Logistics:
✔ Educational Requirements
- OND
- HND
(Note: BSc holders are NOT preferred for this role.)
✔ Experience
1–2 years in:
- Customer service
- Customer relations
- Logistics support
- Front desk
- Call center roles
✔ Skills Needed
- Excellent communication
- Problem-solving
- Data entry accuracy
- Ability to work under pressure
- Good command of English
- Basic computer and smartphone skills
- Team cooperation
You may also take free online customer service courses to boost your profile:
- HubSpot Customer Support Course
https://academy.hubspot.com/courses/service-hub-software - Google Customer Support Training
https://grow.google/certificates
These certifications increase your hiring chances.
Salary Expectations for the Customer Service Job at Boxify Logistics
The Customer Service Job at Boxify Logistics offers a salary of:
₦100,000 – ₦150,000 per month
This is competitive for the Abuja job market, especially for OND/HND holders.
In comparison:
- Average CSR salary in Nigeria: ₦60,000 – ₦120,000
Source: https://www.payscale.com - Logistics CSR salaries typically range from ₦70,000 – ₦150,000
Boxify’s offer is on the higher end.
Location and Work Environment of the Customer Service Job at Boxify Logistics
📍 Location: Abuja, Nigeria
Abuja is known for:
- Organized road networks
- Stable logistics activities
- Higher salary ranges
- Lower competition than Lagos for CSR roles
The work environment at Boxify Logistics is described as:
- Team-oriented
- Fast-paced
- Tech-driven
- Supportive for growth
- Ideal for early-career professionals
You may also check: University of Abuja Recruitment Requirements, Application Portal & How to Apply
How to Apply for the Customer Service Job at Boxify Logistics
To apply for the Customer Service Job at Boxify Logistics, follow the official application method:
📧 Send your CV to:
📌 Email Subject:
Customer Service Representative
📅 Deadline:
December 14, 2025
Before applying, ensure your CV includes:
- Professional summary
- Relevant experience
- Customer service skills
- Logistics knowledge
- Certifications (if any)
- Updated contact details
If you need help creating a professional CV, use:
https://www.canva.com/resumes
Also check: Remote Customer Care Job at LemFi – Full Guide to the 2025 Remote Performance Marketing Designer Role
Red Flags to Watch For When Applying for Logistics Customer Service Roles
Even though the Customer Service Job at Boxify Logistics appears legitimate, you should always remain careful when applying for jobs online.
Here are common red flags:
❌ Asking for money for job placement
❌ Requesting you pay for training or uniforms
❌ Interviews only on WhatsApp without verification
❌ Fake company emails not matching the official website
Boxify’s verified website is:
https://myboxify.app
You may be interested in: 10 Websites to Get Legit Jobs in Nigeria
Is the Customer Service Job at Boxify Logistics Legitimate?
Yes. The Customer Service Job at Boxify Logistics shows no signs of being a scam.
Verification checks:
✔ Official company email used
✔ Role advertised on a known job board
✔ Website and email domain match
✔ Job requirements are reasonable
✔ Salary is realistic
✔ Information aligns with public company details
To avoid scam jobs, you can review this BBC safety guide:
https://www.bbc.com/news/business-64203490
Career Growth From the Customer Service Job at Boxify Logistics
Many successful logistics professionals begin as customer service representatives.
From the Customer Service Job at Boxify Logistics, you can grow into:
- Dispatch Manager
- Operations Officer
- Client Support Lead
- Warehouse Coordinator
- Customer Experience Supervisor
- Sales and Retention Officer
- Fulfillment Manager
Customer service is often the fastest path to management in logistics.
Required Tools and Technologies for the Customer Service Job at Boxify Logistics
As a CSR, you may interact with:
- CRM tools
- Dispatch rider apps
- Fleet management dashboards
- Order tracking platforms
- Email clients
- WhatsApp Business
- Google Sheets
- Inventory software
You will also receive training on Boxify’s internal tools.
Daily Routine in the Customer Service Job at Boxify Logistics
A typical day includes:
1. Checking overnight messages
2. Monitoring deliveries in transit
3. Updating customers
4. Following up on delayed orders
5. Escalating issues to operations
6. Logging complaints
7. Monitoring the CRM
8. Resolving refunds or returns
9. Preparing end-of-day reports
The role is dynamic and requires attention to detail.
SEO-Optimized FAQs About the Customer Service Job at Boxify Logistics
1. What is the salary for the Customer Service Job at Boxify Logistics?
₦100,000 – ₦150,000 monthly.
2. Is the Customer Service Job at Boxify Logistics legit?
Yes, it is legitimate based on company verification.
3. What qualifications do I need for the Customer Service Job at Boxify Logistics?
OND or HND only.
4. Does the Customer Service Job at Boxify Logistics require experience?
1–2 years preferred.
5. Where is the Customer Service Job at Boxify Logistics located?
Abuja, Nigeria.
6. How do I apply for the Customer Service Job at Boxify Logistics?
Send your CV to support@myboxify.app.
Conclusion: Why You Should Apply for the Customer Service Job at Boxify Logistics
The Customer Service Job at Boxify Logistics is a great opportunity for anyone with OND/HND qualifications seeking stable employment, skill development, and long-term career growth in Nigeria’s booming logistics sector.
With competitive pay, structured training, and exposure to technology-driven logistics operations, this job stands out among similar customer service opportunities in the industry.
If you meet the requirements, ensure you apply before the deadline and submit a well-written CV to increase your chances.